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SUPPORT > ePiano Keyboard Help

*note:  Beginning 2007, we began offering a variety of pianos to provide the ePiano Complete experience.  Piano support and features will vary with the particular model used. Contact ePiano for more information on your particular ePiano Complete brand/model keyboard if the tips below do not help with your current need.

The Setup Guide contains complete instructions on setting up the cabinet/enclosure and bench in the proper order.
MODEL:  ePiano Complete, ePiano Lite (2002-2006):

Situation:  I'd like to amplify the output of my ePiano keyboard/system.  Solution:
The ePiano Complete has and dual RCA stereo outputs on the back panel. (click to enlarge). 
These are "monitor" style outputs in that volume level from these jacks is controlled by the user's volume settings on the front panel.
(click to enlarge)
These outputs can be connected to the input of various amplification devices (home stereo, PA system etc).

The basic path of the ePiano is as follows:  The output from the soundcard is connected to the piano via the 1/8" stereo audio cable to the piano's "Computer Audio In" jack.  This input is controlled via the "Computer Volume" control on the front panel.  The "Master" volume control controls overall gain of the Computer/Software Volume and the internal piano volume.  This mix is the signal sent via the RCA outputs, before it reaches the amplifier and is output through the piano's 4 speakers.   . 

Considerations/Options:

  • The RCA outputs on the ePiano are the best means to combine the various sounds features of the ePiano system (CPU) and the internal sound of the ePiano "piano" itself.  Balance between and the level of these sounds is achieved through the three front panel controls.
  • Optionally, the direct output of the Creative Labs soundcard on the ePiano System CPU, however, this will not allow user to change the volume via the piano's front panel controls (a very useful feature).  This affords access to surround sound features dependent on the exact model of the soundcard - but all ePiano soundcards support 5.1 surround, although most users and most applications do not support this feature and thus it offers little benefit.

Situation: My pedal squeaks
Solution: Occasionally, the pedal spring can develop a subtle squeaking sound when depressed. The quick solution is to lay the unit on it’s back (after removing the monitor/CPU and cables!), and to apply a quick shot of WD40 or light lubricant to the area where the springs meet the pedal.

Situation: My bench seems wobbly.
Solution: One or more of the 4 bolts on the inside of the bench-top have become loose. Use the supplied wrench (or socket wrench if you have one) to tighten. It’s OK to crank down on these a bit. This may need to be done a few times before the bench “settles” in.

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