View the ePiano Complete Setup Guide for a reference on cable hook ups and setup tips.

NOTE:  Installing Microsoft Service Pack 2 (SP2) or other known Windows updates does NOT cause any known conflicts with the ePiano System.  We strongly recommend that all Internet-connected ePiano systems install this important operating system upgrade.  Systems with serial numbers ending in numbers above 200 already include the SP2 upgrade making installation in these systems unnecessary.   

Situation: My CPU won’t start.

Situation: Upon startup— Windows XP asks for a user password—and I don’t know it.

Situation: My system is operating, but certain features and functions have stopped working or are behaving very erratically.

Situation: My CPU won’t start.
Solution: Determine whether it’s power/cable related or whether it’s software related. Always double check power connections when a CPU won’t start—test another device using the same outlet. Try swapping computer power cables and plugging into a different outlet. Complete system failures are rare (but not impossible!). If this does not solve the problem contact Mindware Music at 978-640-9778 for live support and to receive system restoration disks. See below for interim steps that may restore a system.

Situation: Upon startup— Windows XP asks for a user password—and I don’t know it.
Solution: Use safe mode to reset the password or delete unwanted user accounts (Note: not all ePiano functions support multiple user accounts). Steps:

1. Restart the system
2. As the computer begins to restart press and hold the <F8> key on the typewriter keyboard
3. Follow the steps to boot into Safe Mode (be patient the system may run slower during these operations)
4. If the system asks if you want to enter or remain in safe mode—say yes.
5. Once in Safe Mode—Click on the <Start> button in the lower left corner.
6. Choose <Control Panel>
7. Double Click on <User Accounts>
8. Click on the account you’re looking to change and choose <Remove Password>, You may wish to delete the account entirely if given the option to do so.
9. Restart the system and verify you can enter the software normally.

Situation: My system is operating, but certain features and functions have stopped working or are behaving very erratically. Caution: Make sure it is not some other more simple problem with the system before using this powerful tool. It may disable any other recent changes you’ve made to the system (including new programs etc).
Solution: Attempt a restoration using the Windows XP Restore function. Steps:

1. From the main <Start> menu—choose <Programs>, <Accessories>, <System Tools>, <System Restore>.
2. Choose the option to “Restore my system to an earlier time” and select the most recent point from the calendar that your system was working as expected. Follow the prompts to restore the system to this time and allow the restart to complete the restoration.
3. Test for proper operation.