A. Yes, and perhaps no...ummmm- a loaded question that one.  As believers in music education and the role of the music teacher, we hesitate to proclaim that software alone can provide a complete music education experience.  The role of the teacher in directing, motivating and coaching can not be overestimated.  That being said, our "core" software bundle contains software featuring step by step instruction that offers a robust learning experience.  Indeed, a self-disciplined individual could hope to achieve intermediate skills within 6 months of aggressive use of this software. 

A. Yes. With the introduction of the compact Schoolmate XS  system -  you can easily combine our system with your digital piano (or keyboard) to give you the "best of both".  Includes cables, adapters and is a truly turnkey (ready to run) system. 

A. Yes. With the introduction of the ePiano Soft-n-Sound bundle users can select our fine piano with exclusive computer-ready features and attach it to their existing PC and monitor.

A. Yes. The ePiano™ is based on the Windows XP operating system. If you have an authorized copy of any Windows XP compatible software program, you will be able to load it on the system. XP is also compatible with many Windows 95 and Windows 98 programs as well. Check with the software manufacturer for details.

A. Yes. Since the ePiano™ employs Microsoft’s new Windows XP Home operating system, you can load any XP compatible software programs, although we generally do not recommend overloading the system with programs that consume excess RAM memory or disk drive space.

A. No.  While not required, an Internet connection is recommended for access to web site features, support and upgrades and the quickly emerging world of internet-based musical activities. We strongly encourage all Internet-connected users to add anti-Virus software to their systems.  

A. Yes.

A. Yes, you must specify this upgrade when ordering (or add it yourself later)

A. The ePiano™ is supported via:
Web based information - the ePiano™ uses the power of the web for support and contains FAQs, service notes, and downloads as necessary to support our valued customers.
Email: All Emails from valid customers (must state product and customer name) will be replied to within 24-48 hours.
Live phone support – Free dial in service to 877-9EPIANO for 90 days from date of purchase. Paid subscriptions and per call service are available after the initial purchase period.

A. The first step that solves 98% of all problems is for us to send a copy of the ePiano Restoration CDs for your system.  These disks are specific to the serial number of your system and cannot be used on another system.  They will restore the complete factory default software and settings to your system (does not apply to ePiano Soft-n-Sound Bundle added to a user's existing system).  
In the unlikely event of complete hardware failure, the Computer CPU Box will be shipped to us for repair or replacement. The ePiano™ system uses Windows XP – which is a considerable improvement in stability over earlier Microsoft Operating systems. Many service needs can be handled via remote diagnosis and system restoration features built into Windows XP. Plus the ePiano features a “backup” piano sound so the piano will still play without the ePiano CPU. 

NEW:  Staring Spring 2007, all new ePiano Schoolmate systems ship with Recover Pro technology that contains a special section of the hard drive that can instantly recover the system to the factory state - and may be able to recover lost files.

A. Yes. Using the included Windows®Media Player, you can convert your CD’s into files which are then stored in the ePiano™ “Music Library” on the hard drive.  ePiano also recommends Apple's iTunes for handling music collections.